Can You Manage 10 Difficult Employees?

You’ve just become the manager of a 10-person inside sales team. They sell software subscriptions, and the target is $85,000 a month. On paper it’s a good team. In practice: your top seller belittles everyone, your most reliable person is drowning, one person coasts, two aren’t speaking, the new hire is lost, and someone is quietly about to quit. Every person has a skill, a morale and a workload. Your time and your budget are limited. Keep the numbers up without losing the people.

• 4 monthsone decision page each
• +8 monthsoptional, to the end of the year
• 10 peopleeach with a name, a trait and a breaking point
• 90-day reviewyour director’s confidence must be 43+ after month 4